Frequently Asked Questions

Frequently Asked Questions

School Computer Readiness Checklist
School Computer Readiness Checklist Complete the guides below to insure your computer is up-to-date, protected, and ready for the school year. ...
Thu, 18 Aug, 2016 at 11:09 AM
I can't log in to the Parent Portal!
For idahoidea.org, please make sure that you are only entering your username, not your full email address. For example, if your email address is MyName@idah...
Mon, 31 Aug, 2015 at 2:12 PM
I can't log in to the Student Portal!
If you can't login to Canvas, please note that you need to use your email address as the username. For example, if your login is BobSmith then your ema...
Wed, 17 Feb, 2016 at 11:44 AM
I forgot my username and password!
Due to security reasons, if you have lost or forgotten your username and password, please call us at 1-866-904-4332.
Mon, 3 Aug, 2015 at 10:38 AM
My computer may have malware!
On all of our computers, we have pre-installed software to help if you suspect your computer has a virus or some type of adware/spyware on it.  For...
Wed, 22 Jul, 2015 at 3:23 PM
My printer won't scan/print!
My printer won't scan: When this occurs, it most commonly is due to either the drivers not being installed correctly or at all. As a result, you wil...
Wed, 22 Jul, 2015 at 4:38 PM
Google Mail & multiple accounts?
If you keep trying to check your school email but it keeps auto-logging you into your personal email, or if you have a computer that has multiple users a...
Wed, 12 Aug, 2015 at 5:01 PM
My email has been rejected!
"Your email has been rejected because it contains questionable language which violates school policy. Please remove any questionable language ...
Wed, 22 Jul, 2015 at 3:18 PM
What version of Windows do I have?
The easiest way to tell which version of the Windows Operating System you have is to look at the Start Menu in the lower left hand of the screen. Wind...
Wed, 22 Jul, 2015 at 3:35 PM
How do I take a screenshot?
Common Desktop Keyboard:   Common Laptop Keyboard: To take a screenshot, you can press the PrintScr (Print Screen) button on your k...
Wed, 27 Jul, 2016 at 12:18 PM